ORYVA FORGE
Cancellation & Refund Policy
Last updated: 22 October 2026
This policy explains how cancellations and refunds work on ORYVA Forge. Approved refunds go back to your original payment method within 5 to 7 working days after we approve them (bank processing times may add a few days).
6.1 Failed or duplicate payments
If money left your account but the payment failed, or you were charged twice, the amount is refunded automatically by Razorpay, usually within 5 to 7 working days. If it isn't, write to support@oryvaai.com with the Razorpay payment ID.
6.2 Memberships (Ember, Flame, Forge, Inferno)
- Cancel anytime from your account. Cancelling stops future renewals; your membership continues until the end of the period you've already paid for.
- We don't refund the remaining part of a period you've started, or unused session credits.
- Upgrades take effect immediately; the unused part of your previous plan isn't refunded.
- If you were charged for a renewal you had already cancelled, we refund it in full.
6.3 Workshops
- Live workshops: if you cancel your seat, there is no refund, but you may ask to move to another date where one is available.
- If ORYVA cancels a workshop, you get a full refund or a seat at a rescheduled date.
- Pre-recorded workshops (purchase or rental): no refund once access has started, because the content is available immediately, except where the recording can't be played because of a problem on our side.
6.4 Mentorship sessions
| Situation | What happens |
|---|---|
| Request not approved, or no suitable mentor found | Full refund, or your session credit is restored |
| You cancel or reschedule a meeting | Free if you give at least 48 hours' notice; the session isn't used up and can be booked again |
| You don't attend (no-show) | The session counts as used; no refund |
| The mentor doesn't attend or cancels | The session isn't used up and is rescheduled; or a full refund if you prefer |
| You cancel the request before a mentor is confirmed | Full refund, or credit restored |
6.5 Specific Mentor Programs
If you cancel a program, there is no refund. Instead of cancelling, you can reschedule within the time frame of your membership plan. If ORYVA cancels a program, you get a full refund. If your program included Forge access in the same payment, that part follows the membership rules in section 6.2.
6.6 Group mentorship
If you leave a group, there is no refund. Instead of leaving, you can reschedule within the time frame of your membership plan. If ORYVA cancels a group session, you get a full refund or a place in a rescheduled session.
6.7 How to request a refund
Use Support in your account (category: Payment) or write to support@oryvaai.com with your registered email and the payment reference shown in your Payments history. We will reply as soon as we can.